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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A popup will open. It offers elaborate information about all the operations that you can carry out on that particular page. Each pop-up window shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive range of instructional videos clarifying how to use our hosting Control Panel. They're meant for those of you who want to see how things are being done instead of only reading articles. In this way, everyone can quickly get to know our web hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the solution you need, examine our extensive FAQ section, which covers questions asked by actual users and provides real solutions. We periodically update our Frequently Asked Questions section with new articles so as to cover all the innovations and new additions to our platform.

Ticketing System

If you still can't find the solution you need in the FAQ section either, you can touch base with our great team of technical support engineers available 24-7 and ready to assist you with any question. Each support ticket you send will be responded to within sixty minutes (the average ticket response time is about twenty mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 249586

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com